Customer Service Advisor

Customer Service Advisor

Full Time Wrexham Competitive Salary

A bit about Net World Sports

Join Net World Sports on our mission to become the world’s leading sports equipment retailer. Nothing excites us more than finding hungry, talented individuals and unleashing them in a team capable of achieving incredible things.

Our Customer Service team are an energetic and friendly bunch, all working hard to ensure that every single shopper truly understands how much we value their custom. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.

No two queries are ever the same, so we work relentlessly to find solutions which will exceed each individual customer’s expectations. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us, so you’ll be crucial in ensuring we show just how much we care.

Building relationships with our customers is vital and whether you’re reviewing orders, taking payments, arranging shipments or advising on different products, you’ll be the voice of our brands and the customer’s main point of contact.

The hours for this position will be 12 hour shifts working on a 2 on 2 off / 3 on 3 off shift pattern.

As well as your salary you can earn up to £2,500 in bonuses each year!

Your responsibilities:

  • You will be responding to queries for all of our products, including our FORZA football goal range which is the fastest selling in the UK.
  • You will have full ownership of customer queries, where possible resolving issues first time and maximising the potential each time.
  • You’ll be delivering a fantastic experience on the phone, via email, through live chat and over social media.
  • You will work alongside your colleagues to spot and monitor trends in queries, continuously suggesting ways to improve our service and ensure that the best experience is given to all customers.
  • You will make sure all customers’ needs are met, providing helpful advice and support, going the extra mile to ensure that the customer leaves happy to recommend and return.
  • There will also be a range of administrative duties, including courier shipment preparation and processing.

What you'll need to show us:

  • You must have recent experience of working in a customer facing environment.
  • You’re always professional and have the charisma, energy and interest to establish a rapport with customers, building long-term relationships.
  • You’ll have an enthusiastic, positive attitude, and you’ll thrive on a challenge
  • Your communication skills, both written and verbal, are excellent and you’ve got the highest attention to detail.
  • You'll thrive in fast-paced, changeable environments.
  • You’ve got the confidence to make real time decisions, think on the spot and initiate action.
  • You’ll be proficient in MS Word, MS Excel and Outlook.
  • Experience with Microsoft NAV/eBay/Amazon is desirable, but not essential as full training will be given.

What's in it for you:

Summer and Christmas Parties

because one party is never enough!

An extra day off for your birthday

have the day off, on us

Additional holidays with length of service

earn an extra 5 days off

Help to buy house deposit scheme

we’ll help you purchase your first home and get on the property ladder

To be a part of a fast-growing, family business

get involved, share your ideas and be a part of our family

Health & wellbeing programmes

to support your mental health and wellbeing

Charity events

we give back wherever possible, supporting local charity Hope House amongst many others

Social events

we’re a sociable bunch and like any excuse for competition, from go karting to paint balling, boat races to quiz night

Bike to Work scheme

to help you stay active

Employee loyalty rewards

we celebrate big milestones with big surprises

Employee discount

enjoy a discount on our huge product range for you, your friends and family

Huge new office/warehouse coming 2022

watch this space!

Additional Details

 

 

This role is based in our office in Wrexham, full-time. We require an immediate start, so applicants must be able to reliably commute to Wrexham Industrial Estate.